Department of veterans affairs
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TRANSFORMATION TWENTY-ONE TOTAL TECHNOLOGY NEXT GENERATION (T4NG) PERFORMANCE WORK STATEMENT (PWS) DEPARTMENT OF VETERANS AFFAIRS Office of Information & Technology Service Delivery and Engineering Salem, Virginia VA Medical Center PBX Maintenance Date: June 19, 2017 TAC-18-45182 Task Order PWS Version Number: 1.2 Contents BACKGROUND 4 APPLICABLE DOCUMENTS 4 SCOPE OF WORK 5 APPLICABILITY 5 ORDER TYPE 6 PERFORMANCE DETAILS 6 PERFORMANCE PERIOD 6 PLACE OF PERFORMANCE 6 TRAVEL OR SPECIAL REQUIREMENTS 7 CONTRACT MANAGEMENT 7 GOVERNMENT FURNISHED PROPERTY 7 SECURITY AND PRIVACY 7 POSITION/TASK RISK DESIGNATION LEVEL(S) 7 SPECIFIC TASKS AND DELIVERABLES 8 PROJECT MANAGEMENT 8 CONTRACTOR PROJECT MANAGEMENT PLAN 8 TECHNICAL KICKOFF MEETING 8 SERVICE DESK SUPPORT AND ACCESS TO ALCATEL-LUCENT AND AVST TECHNICAL CENTER 9 OPERATION AND MAINTENANCE SERVICE 9 MOVE, ADD, AND CHANGE (MAC) 10 SYSTEM IMPROVEMENTS 10 TECHNICAL SUPPORT 11 ON-SITE SUPPORT 11 EMERGENCY MAINTENANCE CALL SUPPORT 12 ROUTINE MAINTENANCE CALL SUPPORT 13 TROUBLESHOOTING AND REPAIR 13 PREVENTIVE MAINTENANCE 14 CABLE MAINTENANCE 14 CERTIFICATE OF MAINTAINABILITY (OPTIONAL TASK) 15 OPTION PERIOD ONE 16 OPTION PERIOD TWO 16 GENERAL REQUIREMENTS 17 PERFORMANCE METRICS 17 SECTION 508 – ELECTRONIC AND INFORMATION TECHNOLOGY (EIT) STANDARDS 18 EQUIVALENT FACILITATION 18 COMPATIBILITY WITH ASSISTIVE TECHNOLOGY 19 ACCEPTANCE AND ACCEPTANCE TESTING 19 SHIPMENT OF HARDWARE OR EQUIPMENT 19 BACKGROUNDThe mission of the Department of Veterans Affairs (VA), Office of Information & Technology (OI&T), Service Delivery and Engineering (SDE) is to provide benefits and services to Veterans of the United States. In meeting these goals, OI&T strives to provide high quality, effective, and efficient Information Technology (IT) services to those responsible for providing care to the Veterans at the point-of-care as well as throughout all the points of the Veterans’ health care in an effective, timely and compassionate manner. VA depends on Information Management/Information Technology (IM/IT) systems to meet mission goals. The Salem, Virginia VA Medical Center (VAMC) and the Community Based Outpatient Clinics (CBOCs) rely on telephone services to support patient health care services. Routine, emergency, and maintenance services are required to sustain the dependability and functionality of the Private Branch Exchange (PBX) systems to include associated components affixed to the overall telephony solution. The expected maintenance addresses both routine and contingent operations for all the supported sites listed in Section 4.2 Place of Performance. The Salem Telecommunications Network (STN) provides these telephone services to the Salem VAMC and the three CBOCs. The STN is comprised of an Omni Private Communications Exchange (PCX) 4400 solution, Applied Voice and Speech Technologies (AVST) CallXpress server, Trivium call accounting solution, Genesys/Alcatel-Lucent virtual hold solution, Innovative Electronic Designs (IED) 8000 Series public announcement system, Gordon Kapes 922 system, analog phones, digital phones, IP phones, and associated components; 3259 active extensions out of 3,715 extensions possible in this PBX, six automatic call distribution (ACD) groups with 50 of the possible 75 agents programed; and the existing low-voltage infrastructure (voice and data) including approximately 90 closets throughout this location. The Gordon Kapes is an alternate PBX to be used during a system failure, in Salem, that supports 24 lines and approximately 23 trunks. The Salem VAMC also has a Magnetek Uninterrupted Power Supply (UPS) backup battery system. Each CBOC has an Omni PCX 4400, AVST CallXpress sever and associated components; approximately 46 active extensions, 120 extensions possible in the BPX. Each CBOC has an Uninterruptible Power Supply (UPS) backup battery system. Appendix A figures 1 and 2 contain diagrams of the equipment at each site. APPLICABLE DOCUMENTSThe Contractor shall comply with the following documents, in addition to the documents in Paragraph 2.0 in the T4NG Basic Performance Work Statement (PWS), in the performance of this effort:
L. Appendix B, Salem Preventative Maintenance Check List Directory: FBODocumentServer FBODocumentServer -> Unrestricted or FBODocumentServer -> Sources Sought Notice FBODocumentServer -> Days after the response date recovery act funds FBODocumentServer -> Days after the response date recovery act funds Download 153.13 Kb. Share with your friends:
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