The mission of the Department of Veterans Affairs (VA), Office of Information & Technology (OI&T), Service Delivery and Engineering (SDE) is to provide benefits and services to Veterans of the United States. In meeting these goals, OI&T strives to provide high quality, effective, and efficient Information Technology (IT) services to those responsible for providing care to the Veterans at the point-of-care as well as throughout all the points of the Veterans’ health care in an effective, timely and compassionate manner. VA depends on Information Management/Information Technology (IM/IT) systems to meet mission goals.
The Salem, Virginia VA Medical Center (VAMC) and the Community Based Outpatient Clinics (CBOCs) rely on telephone services to support patient health care services. Routine, emergency, and maintenance services are required to sustain the dependability and functionality of the Private Branch Exchange (PBX) systems to include associated components affixed to the overall telephony solution. The expected maintenance addresses both routine and contingent operations for all the supported sites listed in Section 4.2 Place of Performance. The Salem Telecommunications Network (STN) provides these telephone services to the Salem VAMC and the three CBOCs.
The STN is comprised of an Omni Private Communications Exchange (PCX) 4400 solution, Applied Voice and Speech Technologies (AVST) CallXpress server, Trivium call accounting solution, Genesys/Alcatel-Lucent virtual hold solution, Innovative Electronic Designs (IED) 8000 Series public announcement system, Gordon Kapes 922 system, analog phones, digital phones, IP phones, and associated components; 3259 active extensions out of 3,715 extensions possible in this PBX, six automatic call distribution (ACD) groups with 50 of the possible 75 agents programed; and the existing low-voltage infrastructure (voice and data) including approximately 90 closets throughout this location. The Gordon Kapes is an alternate PBX to be used during a system failure, in Salem, that supports 24 lines and approximately 23 trunks. The Salem VAMC also has a Magnetek Uninterrupted Power Supply (UPS) backup battery system. Each CBOC has an Omni PCX 4400, AVST CallXpress sever and associated components; approximately 46 active extensions, 120 extensions possible in the BPX. Each CBOC has an Uninterruptible Power Supply (UPS) backup battery system. Appendix A figures 1 and 2 contain diagrams of the equipment at each site.
The Contractor shall comply with the following documents, in addition to the documents in Paragraph 2.0 in the T4NG Basic Performance Work Statement (PWS), in the performance of this effort:
Building Industry Consulting Service International (BICSI), all standards
Electronic Industries Association/Telecommunications Industry Association (EIA/TIA) 569 (Standard for telecommunications pathways and spaces requirements)