You agree to pay us an administrative charge if you wish to port your local number

14Other work we do for you

14.1If are a residential customer and you would like us to install an additional PSTN socket or sockets at your premises, we will charge you the following installation fees:

Installation type	GST excl. installation fee (per socket)	GST incl. Installation fee (per socket)
Standard installation	$90.00	$99.00
Non-standard installation	$162.73	$179.00

14.2If the installation of an additional socket or sockets is not completed at the same time that your PSTN line is connected a separate technician visit will be required and you will be charged a $75 technician call out fee in addition to the installation fee.

14.3Whether the installation is a standard or non-standard installation will depend on the conditions at your premises (including whether the premises have multiple stories and dwelling type (e.g. brick, weatherboard, etc)), the location you propose to install the additional socket(s) and the availability and ease of access (for example, to cabling under the floor). Installation of additional sockets at some premises may be classified as neither standard nor non-standard installations and in this case you will be charged on a fee-for-service basis as set out in clause 13.4 below. We will tell you about the applicable fees before you agree to proceed with the installation of the additional sockets (although, if applicable, you will be charged the technician call out fee).

14.4We may do additional connection, adds, moves or changes, maintenance and repair work (including wiring beyond the first socket and the installation of additional sockets where the installation is neither standard nor non-standard as set out above in 13.1) for you which is not provided as part of your Basic Telephone Service. The charges for these services vary depending on the nature of the services provided and when they are completed. We will tell you about these charges before you agree to proceed with a service request.

14.5The charges referred to above are fee-for-service charges, as set out in the Fee-for-Service (Other work we do for you) section of Our Customer Terms - for home and family customers click here; business and government customers click here. You may obtain further information about the applicable charges by calling Telstra on 132000 if you are a business customer or 132200 if you are a residential customer.

14.6If you ask us to change cabling or equipment in any way, including for the purpose of installation of additional cabling for the connection of a Basic Telephone Service, whether part of our network or your customer cabling, we charge you our fee-for-service charges, as set out in 14.4 above, for doing the work.

15Performance specifications

Network access

15.1We aim to ensure you can make or receive calls from your Basic Telephone Service 99% of the time over any 12-month period (indicated by the presence of a dial tone on your service).

Call clarity

15.2We aim to give you reasonable call clarity on your Basic Telephone Service by trying to ensure that at a minimum, we comply with the Australian Communications Industry Forum Industry Code for End-to-End Network Performance for the Standard Telephone Service (ACIF C519).

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