Request for Proposals For a

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Table of Contents 2

1 INTRODUCTION 5

1.1 BACKGROUND AND PURPOSE 5

1.1.1 Company Background 5

1.1.2 Summary of the Requirement 5

1.2 RFP TERMS AND CONDITIONS 6

1.2.1 Definition of Terms 6

1.2.2 Confidentiality 6

1.2.3 Proposal Preparation Costs 7

1.2.4 Marketing References 7

1.2.5 Proposal Validity 7

1.2.6 Acceptance or Rejection of Submissions 7

1.2.7 Contract Negotiation and Execution 8

1.3 RFP AMENDMENTS AND CLARIFICATIONS 8

1.3.1 Question Period 8

1.3.2 Submission of Questions 8

1.3.3 Clarifications and Amendments 10

1.4 PROPOSAL SUBMISSION 10

1.4.1 Submission of Proposals 10

1.4.2 Date and Hour of Submission 10

1.4.3 Number of Proposal Copies 10

1.4.4 Presentations 10

1.4.5 D2PHWIC Questions 11

1.4.6 Withdrawal 11

1.4.7 Financial Proposal Instructions 11

1.5 EVALUATION CRITERIA 12

1.5.1 Evaluation Timeframe 12

1.5.2 Review Criteria 12

2 VENDOR INFORMATION 13

2.1 EXECUTIVE OVERVIEW 13

2.2 COMPANY BACKGROUND 13

2.3 COMPANY STRUCTURE 13

2.4 INDUSTRY EXPERIENCE 13

2.5 CUSTOMER REFERENCES 14

3 IP Telephony Solution 14

3.1 System Overview 14

3.2 Software Release of the Proposed Solution 14

3.3 System Design Platform 14

3.4 Call Processing O/S 14

3.5 Database Integrity 15

3.6 Database Information Loss 15

3.7 Power Supply 15

3.7.1 Power Safeguards 15

3.8 Redundant system design elements 16

3.9 Local Survivability 16

3.9.1 Survivable IPTS Features/Services 17

3.10 Network Failover Resiliency 17

3.11 Security 18

3.11.1 Authentication 18

3.11.2 Disruption of Services 18

3.11.3 Confidentiality and Privacy (Packet Sniffing) 18

3.11.4 Physical Interfaces 18

3.12 ISDN PRI Services 18

3.13 Traffic Handling 19

3.14 IP Station QoS 19

3.15 Multi-Party Conference Calls 20

3.16 Section Removed 20

3.17 IP Telephones (including softphones) & Audio Conferencing Units 20

3.18 Analog Telephones 20

3.19 Facsimile Terminal 21

3.20 Modem 21

3.21 Power Failure Transfer Station (PFTS) 21

3.22 Voice Terminal Instruments – Regulation Requirements 21

3.23 Section Removed 21

3.24 Other IP Telephone Instruments 22

3.25 Additional Desktop Options and Accessories 22

3.26 Phone System Features 22

3.27 System Management 24

3.28 System / Port Capacity 25

3.29 Terminal Capacity 25

3.30 Support of Open Standards 26

3.31 Security Features 26

3.32 Administration Functions 26

3.33 Section Removed 26

3.34 Stations 26

3.35 Threshold Alarms 26

3.36 VoIP Monitoring 27

3.37 Optional Reports 27

3.38 Call Detail Recording 27

3.39 Maintenance 28

3.40 Alarm Conditions 28

3.41 Maintenance Reports 28

3.42 Remote Maintenance 28

3.43 Section Removed 29

3.44 Call Recording 29

4 Integrated Messaging System 29

4.1 Security Features 29

4.2 Voice Mail Features 29

4.2.1 Forwarding 29

4.2.2 Disconnect Detection 29

4.2.3 Station Dialing 30

4.2.4 Answer Announcement 30

4.2.5 DTMF Signaling 30

4.2.6 Greetings 30

4.2.7 Trunk Access 30

4.2.8 Distribution Lists 31

4.2.9 Message Forwarding 31

4.2.10 Audit Trail 31

4.2.11 Message Indication 31

4.2.12 Identification Code 31

4.2.13 Message Recovery 32

4.2.14 Message Reply 32

4.2.15 Message Review 32

4.2.16 User Controls 32

4.2.17 Other User Features / Controls 33

4.2.18 System Management Console 33

4.2.19 System Changeability 33

4.2.20 AMIS 33

4.2.21 Digital IP Networking 33

5 SERVICES 33

5.1 MAINTENANCE AND SUPPORT 33

5.2 WARRANTY AND REPAIR 35

5.3 PROFESSIONAL SERVICES 35

5.4 PROJECT MANAGEMENT AND IMPLEMENTATION 35

5.5 SUBCONTRACTORS 36

5.6 CUTOVER 36

5.7 ACCEPTANCE 37

5.8 TRAINING 37

5.9 BILLING 37

5.10 PRICING 37

5.10.1 Vendor Pricing and Cost Information 37

5.11 Prefered Service Options 39

5.12 Additional Parts and Labor 39