Vast support Document



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VAST Support Document

Last Update: June 30, 2014

Document Tracking:



Date

Version

Details

6.30.14

1.0

Document Creation





























Contents


Account Services 3

AT&T Global Logon & Password Resets 3

Asset Movement Form 3

How-To 3


About VAST 3

Use VAST 4

VAST User Guide 5

LATT Reporting 5

Troubleshooting 5

Frequently Asked Questions 7

1.How do I request a VAST account? 7

2.What devices does VAST support? 7

3.Who do I contact with questions? 7

4.What basic operations can VAST perform? 7

5.How do I access reporting tools? 8

6.Can VAST be downloaded to my computer? 8

7.Can VAST be downloaded to my iPad? 8

8.Will AT&T provide a smart phone? 8

9.How long does it take for me to get access to VAST? 8

10.If I already have an ATTUID, do I need a Vendor ID? 8

11.If I am using multiple devices, do I need multiple Vendor IDs? 8

12.Can I install VAST on both a company and personal phone? 8

13.Can we use one Vendor ID for the entire group/warehouse/vendor? 8

14.What steps should I take if I get a Failed Login error? 8




Account Services

AT&T Global Logon & Password Resets


  • How to Obtain an AT&T Global Logon password for your Vendor ID

  • How to Reset your Vendor ID Password



Reset Password


Asset Movement Form


  • Asset Movement Form v 1.7


How-To

About VAST


  • Problem Statement

  • Current BAU Process

  • Basic Principles

  • End to End Accountability

  • VAST Overview

  • How to Request a VAST Account

  • AT&T Global Logon



  • Minimum Specifications Supported

  • How to Request a VAST Account

  • User Account Email Notification

  • Additional Contact Information


Use VAST


VAST User Guide


  • Acronyms

  • Fundamentals

  • Asset Movement Form (AMF)

  • TONGO & VAST

    • User Access Requirements & Instructions

    • How Users Request Access

    • Basic Operations

  • Support Model

  • Crossdock Pamphlet


LATT Reporting


  • About LATT Reports

  • Available LATT Asset Aging Reports

  • Bimonthly Warehouse Inventory





Troubleshooting


  • VAST Support Mailbox

  • Please Provide:

    • Specific Details of your issue, including:

      • VAST Transaction Type

      • Error Message

      • Information you attempted to enter

    • Device Model (e.g. iPhone 5S)

    • Device Platform (e.g. iOS)

    • OS Version (e.g. 6.1.3)

g22313@att.com





Frequently Asked Questions

1.How do I request a VAST account?


Contact your Turf Vendor and provide these basic pieces of information to initiate the request:

  • First and Last name

  • Turf Vendor Company Name

  • Sub-Contractor Company Name

  • Your Work Address

  • Your Work Phone

  • Your Email Address

  • Your Smartphone Manufacturer and Model (e.g. Samsung Galaxy S3)

Reference: About VAST

2.What devices does VAST support?


VAST supports:

  • iPhone 3GS (or above) with iOS 6.1.2 (or above)

  • Samsung Galaxy S3 and S4 with OS Android 4.03 (Ice Cream Sandwich)

Reference: About VAST

3.Who do I contact with questions?


Questions regarding RAN equipment:

  • Contact the Equipment Engineer, per information provided on the ERF

Questions regarding VAST:



  • VAST Support Mailbox

    • The VAST Support Team will review submission

    • The submitter will be contacted

Questions with the Asset Movement Form (AMF):



  • Equipment movement still requires AT&T notification

  • If the VAST app is not available, Turf Vendor will submit an AMF form to the local market CSSL

    • General Contractors: Contact your Turf Vendor partner

    • Turf Vendors: Contact your local CSSL

Reference: About VAST, Troubleshooting


4.What basic operations can VAST perform?


VAST can:

  • Install at AT&T Location

  • Remove from AT&T Location

  • Transfer from Warehouse to Warehouse

Reference: Use VAST

5.How do I access reporting tools?


Reporting can be done through the LATT Tool

Reference: LATT Reporting


6.Can VAST be downloaded to my computer?


No, VAST is a mobile app built for iPhone and Android devices.

Reference: About VAST


7.Can VAST be downloaded to my iPad?


Yes, VAST can be downloaded to iPads with a supported OS (6.1.2 or higher). Note that the aspect ratio for iPads may be slightly distorted, as the app was originally designed for iPhone and Android devices.

8.Will AT&T provide a smart phone?


No, you must provide your own smart phone.

9.How long does it take for me to get access to VAST?


Gaining access to VAST can take up to 1-2 weeks. You will be notified by email with your login credentials when the account creation is complete.

Reference: About VAST


10.If I already have an ATTUID, do I need a Vendor ID?


No, if you already have an ATTUID you should not be assigned a Vendor ID. Instead, you will be allowed the proper provisioning to use VAST through your ATTUID.

11.If I am using multiple devices, do I need multiple Vendor IDs?


No, a single account can be used on multiple devices. One person = One Vendor ID.

12.Can I install VAST on both a company and personal phone?


Yes, VAST can be installed on multiple devices using a single account.

13.Can we use one Vendor ID for the entire group/warehouse/vendor?


No, Vendor IDs are assigned individually to each user. One person = One Vendor ID.

14.What steps should I take if I get a Failed Login error?


First, reset your password. Then, authenticate your Vendor ID.

Reference: AT&T Global Logon & Password Resets



© 2014 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.



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