Optus mobile broadband service


Mobile Broadband Business Plans (August 2015 – 10 March 2016)



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    1. Mobile Broadband Business Plans (August 2015 – 10 March 2016)

      1. This section relates to the following plans. You can find your Plan ID on your bill under the Summary section:

        Plan

        Plan ID

        Available

        $5 Mobile Broadband Business 250MB

        800290

        23 November 2015 – 10 March 2016

        $10 Mobile Broadband Business 1.5GB

        800291

        2 August 2015 – 10 March 2016

        $25 Mobile Broadband Business 2.5GB

        800292

        2 August 2015 – 10 March 2016

        $30 Mobile Broadband Business 4GB

        800293

        2 August 2015 – 10 March 2016

        $45 Mobile Broadband Business 8GB

        800294

        2 August 2015 – 10 March 2016

        800346

        30 December 2016 – 10 March 2016

        $60 Mobile Broadband Business 12GB

        800295

        2 August 2015 – 10 March 2016

        800347

        30 December 2016 – 10 March 2016



      2. If you have more than one My Plan Plus, My Plan Plus SIM Only, My Plan Business (including Tech Fund), My Plan Business SIM, My Mobile Broadband Plus or Mobile Broadband Business on the same billing account, the included data will combine into one data pool, which will be shared by all eligible services on that account. Any unused data in the data pool expires at the end of each billing month.

      3. If you don’t want to share data between services, they will need to be on separate billing accounts.

      4. Data pooling is only available within Australia.

Table 1: Mobile Broadband Business

Plan Name

$5 Mobile Broadband Business 250MB

$10 Mobile Broadband Business 1.5GB

$20 Mobile Broadband Business 1.5GB

$30 Mobile Broadband Business 1.5GB

$45 Mobile Broadband Business 1.5GB

$60 Mobile Broadband Business 1.5GB

Monthly Access Fee

$5

$10

$20

$30

$45

$60

Included Monthly Data Allowance for use within Australia

250MB

1.5GB

2.5GB

4GB

8GB

12GB

Cost of 1MB of Data

$0.0197

$0.0065

$0.0078

$0.0073

$0.0055

$0.0049

Contract Length

Month to Month

Month-to-Month, 12 Months or 24 Months

Minimum Total Cost over 12 Months excluding any Device charges

N/A

$240

$360

$540

$720

Minimum Total Cost over 24 Months excluding any Device charges

N/A

$480

$720

$1,080

$1,440

Maximum cancellation fee on 12 month contract term

N/A

$84

$144

$240

$336

Maximum cancellation fee on 24 month contract term

N/A

$168

$288

$480

$672

Additional Data

$10 per 1GB or part thereof up to a maximum of 150GB. If you use more than this we may continue to charge you at the same rate or restrict your data use that month.

Fair Go Policy applies. Refer to Appendix S for further details






    1. Mobile Broadband Bus Plans (Jan 16 Data Share)

      1. This section relates to the following plans. You can find your Plan ID on your bill under the Summary section.

      2. The following plans are available only to selected Optus customers offered one of the following specific plans between 1 January 2016 and 31 August 2016:

        Plan

        Plan ID

        Available

        Mobile Broadband Bus 5GB (Jan 16 Data Share)

        800371

        1 March 2016 – 31 August 2016

        Mobile Broadband Bus 10GB (Jan 16 Data Share)

        800372

        1 March 2016 – 31 August 2016

        Mobile Broadband Bus 15GB (Jan 16 Data Share)

        800373

        1 March 2016 – 31 August 2016

        Mobile Broadband Bus 20GB (Jan 16 Data Share)

        800374

        1 March 2016 – 31 August 2016



      3. If you have more than one My Plan Plus, My Plan Plus SIM Only, My Plan Business (including Tech Fund), My Plan Business SIM, My Mobile Broadband Plus or Mobile Broadband Business on the same billing account, the included data will combine into one data pool, which will be shared by all eligible services on that account. Any unused data in the data pool expires at the end of each billing month.

      4. If you don’t want to share data between services, they will need to be on separate billing accounts.

      5. Data pooling is only available within Australia.


Table 1: Mobile Broadband Bus Plans (Jan 16 Data Share)

Plan Name

Mobile Broadband Bus 5GB (Jan 16 Data Share)

Mobile Broadband Bus 10GB (Jan 16 Data Share)

Mobile Broadband Bus 15GB (Jan 16 Data Share)

Mobile Broadband Bus 20GB (Jan 16 Data Share)

Monthly Access Fee

$25

$35

$55

$75

Included Monthly Data Allowance for use within Australia

5GB

10GB

15GB

20GB

Cost of 1MB of Data

$0.0049

$0.0034

$0.0036

$0.0037

Contract Length

Month-to-Month, 12 Months or 24 Months

Minimum Total Cost over 12 Months excluding any Device charges

$300

$420

$660

$900

Minimum Total Cost over 24 Months excluding any Device charges

$600

$840

$1,320

$1,800

Maximum cancellation fee on 12 month contract term

$120

$168

$276

$384

Maximum cancellation fee on 24 month contract term

$240

$336

$552

$768

Additional Data

$10 per 1GB or part thereof up to a maximum of 150GB. If you use more than this we may continue to charge you at the same rate or restrict your data use that month. Fair Go Policy applies. Refer to Appendix S for further details.



    1. Optus Biz 4G DataPlns – Available to new and existing SMB customers from 31 July 2012 – 31 December 2015

      1. The following Optus Biz 4G Datapln plans are available if you are an eligible small or medium business customer and you connect to the service on or after 31 July 2012:

        Plan Name

        10GB Optus Biz 4G DataPln

        15GB Optus Biz 4G DataPln

        20GB Optus Biz 4G DataPln

        Monthly Access Fee

        $34.95

        $54.95

        $74.95

        Included Monthly Data Allowance for use within Australia

        10GB

        15GB

        20GB

        Contract Length

        24 Months, 12 Months or Month-to-Month

        Minimum Total Cost over 12 Months excluding any Device charges

        $419.40

        $659.40

        $899.40

        Maximum cancellation fee on 12 month contract term

        $120

        $160

        $190

        Minimum Total Cost over 24 Months excluding any Device charges

        $838.80

        $1318.80

        $1798.80

        Maximum cancellation fee on 24 month contract term

        $170

        $200

        $270

        Cost of 1MB of data (within included data)










        Additional Data

        $0.10 per MB



    2. Optus Business Mobile Broadband Plans – Available to new and existing SMB customers on or after 8 April 2012 – 31 December 2015

      1. The following Optus Business Mobile Broadband (BMB) plans are available if you are an eligible small or medium business customer and you connect to the service on or after 8 April 2011:

        Plan Name

        2GB Optus BMB Plan

        5GB Optus BMB Plan

        10GB Optus BMB Plan

        15GB Optus BMB Plan

        20GB Optus BMB Plan

        Monthly Access Fee

        $19.95

        $24.95

        $34.95

        $54.95

        $74.95

        Included Monthly Data Allowance for use within Australia

        2GB

        5GB

        10GB

        15GB

        20GB

        Contract Length

        24 Months, 12 Months or Month-to-Month

        Minimum Total Cost over 12 Months excluding any Device charges

        $239.40

        $299.40

        $419.40

        $659.40

        $899.40

        Maximum cancellation fee on 12 month contract term

        $100

        $110

        $120

        $160

        $190

        Minimum Total Cost over 24 Months excluding any Device charges

        $478.80

        $598.80

        $838.80

        $1318.80

        $1798.80

        Maximum cancellation fee on 24 month contract term

        $140

        $150

        $170

        $200

        $270

        Cost of 1MB of data (within included data)

        $0.01

        $0.0050

        $0.0035

        $0.0037

        $0.0037

        Additional Data

        $0.10 per MB



    3. Shared Data Plan (10 June 214 – 10 March 2016)

      1. The Shared Data Plan is available if you are a consumer connected to a My Plan Plus, My Plan Plus SIM Only, My Plan Plus 12M SIM, My Plan Business or My Plan Business SIM mobile plan and you connect to the service from 10 June 2014.

      2. There is a one-off $5 set up fee, with no ongoing cost, for each Mobile Broadband Device that is connected to a Shared Data Plan.

      3. Shared Data Plans do not have any Included Data, and cannot be used to make calls.

      4. Mobile broadband devices connected to a Shared Data Plan/s will use the included shareable data from your My Plan Plus or My Plan Business (including SIM Only) plan on the same billing account. If there is no My Plan Plus/My Plan Business plan on the account you will be charged at $10 for each 1GB data that you use or we may cancel your Shared Data Plan/s.

      5. We may place a limit on the number of Shared Data Plans you can have, based on our credit criteria.

      6. You can purchase one mobile broadband device per Shared Data Plan, and pay for it in full on your first bill, or pay it off over 12 or 24 months on a Mobile Equipment Payment Plan (see Appendix D).

      7. You can share the Included Data in your My Plan Business (including SIM only) with other devices on the same account that are connected to a My Plan Plus (including SIM Only), My Plan Business (Tech Fund), My Mobile Broadband Plus or Mobile Broadband Business plan. If you have more than one of these plans, the Included Data will pool together for all connected devices to use. It will also be shared with any additional mobile broadband device on a Shared Data Plan.

      8. If you do not want your services to share data, they need to be on separate billing accounts.

      9. Data sharing is only available within Australia.


    4. Cancellation fees

      1. If the service is cancelled before the expiry of the minimum term, you will be required to pay us:

        1. Any usage charges incurred up to, and including, the cancellation date;

        2. The cancellation fee set out in sections 7.1 to 7.6 (unless under clause 2A of the consumer terms or SMB terms, you are entitled to cancel the service without incurring a cancellation fee); plus

        3. The sum of any remaining device repayments, if any.

      2. The cancellation fee is calculated as a fixed amount if the service is cancelled:

        1. During the first 6 months of the minimum term if you are connected on a 12 month minimum term; and

        2. During the first 12 months of the minimum term if you are connected on a 24 month minimum term.

        3. Then a pro-rata reduction of that fee if the service is cancelled during the second year (or in the case of a 12 month minimum term, second 6 months) of the minimum term.




  1. Pricing plans available to SMALL AND MEDIUM BUSINESS CUSTOMERS (March 2016 to September 2016)

      9.1 Mobile Broadband Business Plans

      1. This section relates to the following plans. You can find your Plan ID on your bill under the Summary section.

      2. :The following plans are available only to selected Optus small and medium business customers offered one of the following specific plans between 11 March 2016 and 4 September 2016

        Plan

        Plan ID

        Available

        $10 Mobile Broadband Business 1.5GB

        800412

        11 March 2016 – 4 September 2016

        $20 Mobile Broadband Business 2.5GB

        800413

        11 March 2016 – 4 September 2016

        $30 Mobile Broadband Business 4GB

        800414
        800433
        800435

        11 March 2016 – 4 September 2016

        $45 Mobile Broadband Business 8GB

        800415
        800417

        11 March 2016 – 4 September 2016

        800512

        10 July 2016 – 4 September 2016

        $60 Mobile Broadband Business 12GB

        800416
        800418

        11 March 2016 – 4 September 2016



      3. Data Pool: If you have more than one My Plan Plus, My Plan Plus SIM Only, My Plan Business (including Tech Fund), My Plan Business SIM, My Mobile Broadband Plus or Mobile Broadband Business on the same billing account, the included data will combine into one data pool, which will be shared by all eligible services on that account. Any unused data in the data pool expires at the end of each billing month. If you don’t want to share data between services, they will need to be on separate billing accounts. Data pooling is only available within Australia.

      4. Plan Changes: If you are on a month to month plan, you can change your rate plan once a month. If you are on a 24 month plan you can change your plan during the minimum term provided you move to a plan with a higher monthly access fee. You cannot change your plan during the minimum term to a plan with the same or lower monthly access fee. If you change your plan during the minimum term a fee may apply and any device repayments will remain the same.

      5. New Tablet Trade Up - Available on 24 month contracts only: If you are on a 24 month $30 and above plan referred to in this section, you have the option of New Tablet Trade Up, which can be exercised in two ways:

  1. New Tablet Trade Up for $99

        1. After 12 months on a 24 month $30 or above plan, you can pay a one fee of $99, return your original tablet to a Yes Optus store in good working order, purchase a new tablet phone on a new 24 month plan and sign documentation that will enable ownership of your original tablet to be transferred to a second hand dealer nominated by Optus.

        2. A tablet is considered to be in good working order when :

          1. it can power on and off,

          2. it has a touchscreen that is fully functional and has no imperfections such as lines or marks,

          3. it does not have any missing buttons or damage to other components such as charging ports, SIM tray,

          4. the tablet (including the touchscreen) is not cracked and does not have any severe scratches (normal wear and tear such as light marks and scratches are okay); and

          5. any locking features are disabled.

        3. The tablet you return in accordance with section 5.4(d)(1) must be the tablet you purchased when you took up one of the eligible plans referred to in this section.

        4. When you seek to exercise this option and meet the relevant conditions, Optus agrees to waive any remaining tablet repayment charges on the tablet you are returning.

        5. By exercising this option, you acknowledge that the second hand device vendor will pay Optus a fee on your behalf for the tablet you return in part consideration of Optus waiving your remaining tablet repayments on the tablet you are returning.

  1. Keep existing tablet

Alternatively and instead of paying $99, if you wish to keep your original tablet, you can simply pay out the full remaining cost of your tablet, including any monthly credit that Optus was going to cover and purchase a new tablet on a new 24 month plan.


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