Optus mobile broadband service



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Optus ‘yes’ Rewards is a special available to consumers. It involves more than one service and each of the services you select as part of your Optus ‘yes’ Rewards package is provided to you by the relevant Optus company on the terms and conditions of the agreement for the supply of that service. Details of the various packages available and of any additional terms and conditions that apply to Optus ‘yes’ Rewards are set out in Appendix I A.

    1. Optus SMB Rewards

Optus ‘yes’ Business Rewards is a special available to small or medium business customers. It involves more than one service and each of the services you select as part of your package is provided to you by the relevant Optus company on the terms and conditions of the agreement for the supply of that service. Details of the various packages available and of any additional terms and conditions that apply to ‘yes’ Business Rewards is set out in Appendix IB

    1. Smartshare

      1. Smartshare is a special promotion which allows you to share the minimum monthly spend between selected Optus Mobile Digital Services and Optus Wireless Broadband Services.

      2. Smartshare is available to you for an additional monthly fee of $10.00 (in addition to your bundle monthly access fee as set out at 2.3 above), if

        1. you are a small and medium business customer;

        2. you are connected to the service on:

          1. the ‘yes’ Business Starter pricing plan; or

          2. the ‘yes’ Business Classic pricing plan; and

        3. you are connected to the Optus Mobile Digital Service on the same customer account number on:

          1. an eligible ’yes’ Business Smart pricing plan; and/or

          2. an eligible Blackberry Executive Bolt On; and/or;

          3. an eligible Mobile Data Bolt On.

      3. Only ‘yes’ Business Smart pricing plans with a minimum monthly spend are eligible. ‘yes’ Business Smart Cap pricing plans are excluded. Any minimum monthly spend which is eligible for Smartshare is calculated by the dollar value, rather than any MB/GB included value.

      4. For technical and commercial reasons not all eligible customers will be able to connect to the Optus Wireless Broadband service on the same customer account number as your Optus Mobile Digital Service, in which case Smartshare will not be available to you..

      5. Smartshare is not available in conjunction with the ‘yes’ Business Rewards Offer.

    2. SuperShare™

      1. This is a special that may be available to you if you

        1. are a new small or medium business customer;

        2. connect your service(s) on eligible ’yes’ Business Share™ Plans; and

        3. each service is connected in the same account name, address and ABN/ACN/ABRN.

      2. Your monthly included value is shared between any of your active services that are connected on eligible ‘yes’ Business Share™ plans. Eligible ‘yes’ Business Share™ plans are available as follows:



Services


Eligible ‘yes’ Business Share Plans


Optus Mobile Digital Service


yes' Business Share Mobile Cap Plan
(with or without the Mobile Data Bolt-On, where available); and/or

'yes' Business Share BlackBerry Internet Solution Plan; or


‘yes’ Business Share BlackBerry Enterprise Solution Plan

Optus Wireless Internet Service

‘yes’ Business Share Wireless Broadband Plan


Optus Local Direct Service

‘yes’ Business Share Phone Cap Plan


Optus ipPhone Premier Service

‘yes’ Business Share ipPhone Premier Cap Plan


      1. For technical and commercial reasons not all eligible customers will be able to be connected to ‘yes’ Business Share™ plans.

      2. Any unused portion of the monthly included value which is eligible to SuperShare expires at the end of each month. This means that it does not roll over into following month.

      3. Standard call charges apply once you exceed your monthly included value which is eligible to Supershare.

      4. If you are a ‘yes’ Business Share™ customer, you are not entitled to ‘yes’ Business Rewards benefits or any other Rewards.

      5. Any monthly included value which is eligible to SuperShare is calculated by reference to the dollar value, rather than by reference to any MB/GB monthly included value.

    1. Optus Security – Available to new and existing customers from 2nd April 2013

      Please refer to Appendix Y.



    2. Optus Internet Security Suite Software (OISS) – Available to new and existing customers prior to 2nd April 2013

      1. The Optus Internet Security Suite (OISS) is software that will deliver Parental Control, Anti-Virus, Anti-Spam and Firewall control to your computer.

      2. You must be an eligible Optus Mobile Broadband subscriber in order to obtain the OISS software.

      3. Optus Internet Security Suite is available to Optus Mobile Broadband customers on selected plans only.

      4. In order to download and install Optus Internet Security Suite, you will need a PC-Compatible system with one of the following Operating Systems:

        1. • Windows 7

        2. • Windows Vista

        3. • Windows XP Home & Pro

      5. The software is not compatible with Mac or Linux operating Systems.

      6. The recommended system requirements configuration you will need is as follows:

Microsoft Windows 7 and Vista:

  • Processor: Intel Pentium 4 2GHz or higher

  • Memory: 1GB or more

  • Disk space: 800MB free HD space (500 MB for Anti-virus only)

  • Display: 16-bit or more (65000 colours)

  • Internet Connection: An Internet Connection is required in order to validate your subscription and receive updates.

Microsoft Windows XP

  • Processor: Intel Pentium III 1Gz or higher

  • Memory: 512MB or more

  • Operating System: Microsoft Windows XP SP2 or newer

  • Disk space: 800MB free HD space (500 MB for Anti-virus only)

  • Display: 16-bit or more (65000 colours)

  • Internet Connection: An Internet Connection is required in order to validate your subscription and receive updates.




      1. You may download Optus Internet Security Suite and a subscription number from the Optus Member Services section of the Optus Portal.

      2. Downloading Optus Internet Security Suite and initial updates will consume approximately 65MB of your monthly data allowance. Subsequent periodic updates will count towards your data allowance.

      3. The charge for the Optus Internet Security Suite will commence once your subscription number is first issued.

      4. The payment method of the charge is the same as that of your Optus Internet service.

      5. The charge may be pro-rated for the first month to align with your monthly Optus Internet bill cycle and you will be billed one month in advance as per the applicable rate set out in the Pricing Table.

      6. The charge for your Optus Internet Security Suite may take up to 1 week to process. In some circumstances this will result in the first month’s charge being carried across to the following Optus Internet bill cycle.

      7. You are limited to a single subscription number per Optus Internet account.

      8. A single subscription number will allow you to run Optus Internet Security Suite on up to three (3) separate computers.

      9. Optus Internet Security Suite will automatically uninstall any existing security software that may be on your computer. You will be asked to accept these changes to your system configuration.

      10. When you cancel the service, it will be cancelled on the cancellation date. You will not be able to use the service on the cancellation date. Furthermore, if you have an Optus DSL or Cable account with an additional Optus Wireless or Mobile Broadband account, your Optus Internet Security Suite service will be terminated on both accounts should you cancel your Optus DSL/Cable service.

      11. If the service is cancelled you are liable for any charges incurred up to and including the cancellation date.

      12. We do not make any warranty or representation regarding the performance of any software provided to you. You agree that you will make no claim against us in respect of the software or its performance.

      13. A monthly charge of $6.99 applies except where there is a special promotion. Any special promotions can be withdrawn at any time. The monthly subscription will automatically continue unless you unsubscribe from the service..

  1. 24 month device warranty

      1. The 24 Month Device Warranty is made up of the following components:

        1. Your Manufacturer’s Device Warranty which is supplied by the manufacturer of your device. The terms and conditions of this warranty are set out in the documentation that you received when you purchased your device; and

        2. The Optus Extended Device Warranty which is supplied by us to eligible customers and which automatically extends your manufacturer’s device warranty to 24 months, if your manufacturer’s device warranty is less than 24 months.

      2. You are eligible for the Optus Extended Device Warranty on your new device if on or after 1 May 2012:

        1. you purchase a new device from us or from one of our authorised dealers or agents, and the manufacturer’s device warranty associated with your new device is less than 24 months; and

        2. you are

          1. a consumer, who connects to an Optus postpaid mobile broadband pricing plan for a minimum 24 months; or

          2. you are a small or medium business customer who connects to an Optus postpaid mobile broadband pricing plan for 24 months (unless you purchase the new device using technology funds or equipment credits available to you under your Optus postpaid mobile broadband pricing plan, in which case the Optus Extended Device Warranty is not available on your new device

        3. Whether you are a consumer, or you are a small or medium business customer, you must remain connected to an Optus postpaid mobile broadband pricing plan to remain eligible for the Optus Extended Device Warranty.

      3. Important information about the 24 Month Device Warranty

        1. Manufacturers’ standard warranties typically exclude any entitlement to the repair of your device for faults caused by misuse (such as physical damage or liquid ingression) but this will vary depending on your device and manufacturer. The same exclusions apply to the Optus Extended Device Warranty.

        2. The 24 Month Device Warranty only covers repair to your device. It does not cover repair to device accessories.

        3. To claim under your 24 Month Device Warranty, the fault in your device must appear during the 24 month warranty period.

        4. Repairs to devices under the 24 Month Device Warranty can only be undertaken at an Optus Service Centre.

        5. The repair of your device may result in loss of data (such as loss of data stored on your device;

        6. Your device may be replaced by a refurbished device of the same type, rather than being repaired. If your device is replaced by a refurbished device, the 24 Month Device warranty applies in relation to that refurbished device for the remainder of your 24 month Warranty Period.

        7. This 24 Month Device Warranty is given by Singtel Optus Pty Limited ABN 90 052 833 208 of 1 Lyonpark Road, Macquarie Park, NSW, 2113. For customer service please call 1300 328 587.

      4. To make a claim under this 24 Month Device Warranty, you should:

        1. Take the faulty device together with your proof of date of purchase of your device to any authorised Optus Dealer [see www.optus.com.au/storelocator] and inform them that you are making a claim under your 24 Month Device Warranty. The Optus Dealer will send the faulty device to the Optus Service Centre..

        2. The Optus Service Centre may contact you if they require any further information, particularly about your device repair and the terms of your warranty.

        3. Once the repair has been completed (average of ten working days), the device will be returned to the same Optus Dealer where you left the faulty device,

        4. The Optus Dealer will then contact you to inform you that your device is ready for collection.

        5. Under this 24 Month Device Warranty, you are responsible for any expenses you may incur in delivering your faulty device to, and collecting your repaired device from, the Optus Dealer. All other expenses in relation to your claim under your 24 Month Device will be covered by us.

      5. Your statutory rights:

        1. The benefits to you given by the 24 Month Device Warranty are in addition to your other rights and remedies as a consumer under Australian law, including those available under the Australian Consumer Law.

        2. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.



  2. Device Protect (Insurance) – for New Customers from 19 June 2016

        1. Device Protect is issued by Optus Insurance Services Pty Limited, ABN 12 005 711 928) AFSL No. 247379, subject to the terms and conditions in the Product Disclosure Statement (PDS). For further information, please refer to the combined PDS and Financial Services Guide (FSG) for Device Protect which can be found on our website: www.optus.com.au/insurance

Optus Mobile Internet Service – Standard Pricing Table (Consumer and SMB) Section 2 (Special Pricing Plans) SFOA 28 September 2016


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