Optus mobile broadband service



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Table 3: Cancellation fees applicable for the pricing plans available to new and existing customers who connect to the service after 1 February 2006 (12 month minimum term)

Cancellation fees for agreements with a 12 month minimum term

75 MB

200 MB

500 MB

1.5 GB

During the first 6 months – Initial Cancellation Fee

$145

$175

$245

$275

Months 7 - 9 (70% of Initial Cancellation fee)

$101.50

$122.50

$171.50

$192.50

Months 10 – 12 (40% of the Initial Cancellation fee)

$58

$70

$98

$110

 

Table 4: Cancellation fees applicable for the pricing plans available to new and existing customers who connect to the service after 1 February 2006 (24 month minimum term)


Cancellation fees for agreements with a 24 month minimum term

75 MB

200 MB

500 MB

1.5 GB

During the first 12 months – Initial Cancellation Fee

$245

$275

$345

$375

Months 13 – 15 (80% of Initial Cancellation fee)

$196

$220

$276

$300

Months 16 – 18 (60% of the Initial Cancellation fee)

$147

$165

$207

$225

Months 19 – 21 (40% of the Initial Cancellation fee)

$98

$110

$138

$150

Months 22 – 24 (20% of the Initial Cancellation fee)

$49

$55

$69

$75



Table 5: Cancellation fees applicable for the pricing plans available to new and existing customers who connect to the service after 3 October 2006 (12 month minimum term)

Cancellation fees for agreements with a 12 month minimum term

100 MB

200 MB

500 MB

2 GB

During the first 6 months – Initial Cancellation Fee

$145

$175

$245

$275

Months 7 - 9 (70% of Initial Cancellation fee)

$101.50

$122.50

$171.50

$192.50

Months 10 – 12 (40% of the Initial Cancellation fee)

$58

    $70

$98

$110

 

Table 6: Cancellation fees applicable for the pricing plans available to new and existing customers who connect to the service after 3 October 2006 (24 month minimum term)


Cancellation fees for agreements with a 24 month minimum term

100 MB

200 MB

500 MB

2 GB

During the first 12 months – Initial Cancellation Fee

$245

$275

$345

$375

Months 13 – 15 (80% of Initial Cancellation fee)

$196

$220

$276

$300

Months 16 – 18 (60% of the Initial Cancellation fee)

$147

$165

$207

$225

Months 19 – 21 (40% of the Initial Cancellation fee)

$98

$110

$138

$150

Months 22 – 24 (20% of the Initial Cancellation fee)

$49

$55

$69

$75



  1. WIRELESS CONNECT WI-FI ONLY OPTION

    1. Service Charges

      1. You may pay the following charges for the use of the service:

        1. an Establishment Fee, payable upon registration for the service;

        2. a Monthly Usage Charge, payable monthly in advance; and

        3. any other charges applicable to the service listed below.

      2. You must pay the service charges

        1. by credit card, if you select the Casual pricing plan; or

        2. by direct debit payment from your bank account or credit or debit card, if you select the Regular, Silver or Gold pricing plan.

    2. Establishment Charges

      1. A once-off Establishment Charge applies to the registration, connection and activation of the service, and varies depending on the type of pricing plan you select in your application.

Table 1 below shows the Establishment Charges applicable for the various individual pricing plans.


Table 1: Establishment Charges





Optus Wireless Connect Individual Plans

Casual

Regular

Silver

Gold

Establishment Charge

$13.20

$0

$0

$0

    1. Monthly Usage Charges

      1. The Monthly Usage Charge varies according to the Usage Plan you choose in the application. The Monthly Usage Charge is made up of:

        1. Monthly Access Fee, payable monthly in advance as listed in Table 2 below; and

        2. Excess Usage Charge, payable in arrears.

      2. The Excess Usage Charge is the dollar value for the Excess Usage Rate multiplied by the number of hours calculated in seconds in excess of the Included Usage hours both listed in Table 2 below. All usage is calculated in cumulative seconds.

Table 2: Monthly Usage Charges


Optus Wireless Connect Individual Plans

Monthly Access Fee

Included Usage per month

Excess Usage Rate

Casual

$0

1 hour

$12.10 per hour

Regular

$5.50

0 hours

$11 per hour

Silver

$27.50

2.5 hours

$10.45 per hour

Gold

$49.50

5 hours

$9.90 per hour



    1. Wireless Dealer Demo Plan

      1. Eligibility

        1. The Wireless Dealer Demo Plan is only available from 18th October 2010 to Optus World Stores and approved Optus Consumer dealers connecting to the service on the following terms:

        2. The Wireless Dealer Demo Plan is to be used only for demonstration purposes at Optus World Stores and approved Optus dealer stores as defined by Optus, which includes demonstrating Optus Wireless Telephony, Wireless Fusion & Mobile Broadband devices and plan features to customers.

      2. Minimum Term

        1. The Wireless Dealer Demo Plan is only available on a non-fixed length agreement.

        2. You must agree to a non-fixed length agreement.

        3. You may not purchase any equipment with a 12 month or 24 month equipment term under an equipment payment plan on the Wireless Dealer Demo Plan.

      3. What you have to pay us

        1. Subject to paragraphs (c), (d) and (e) below you must pay us for use of the service at the rates set out in Table 1 of this standard pricing table

        2. If there is a flagfall or call connection charge for a particular call type, the charge for these calls is the flagfall charge plus the relevant rate for the call multiplied by the duration of the call.

      4. Voice Value

        1. The call types that are ‘eligible calls for the Wireless Dealer Demo Plan is defined in Table 1 below.

        2. You must pay for any calls that are not eligible calls and text.

        3. Any unused portion of the included value expires at the end of each month. This means that it does not roll over into the following month.

      5. Data Value

        1. Under the Wireless Dealer Demo Plan, as part of the Total Value, you receive 5GB of included data.

        2. You must pay for any excess usage above the included Data value.

        3. Any unused portion of the included Data value expires at the end of each month. This means that it does not roll over into the following month.

      6. Minimum Monthly Charge and Included Calls

        1. The Wireless Dealer Demo Plan has a Minimum Monthly Charge amount of $15 per month.

        2. The amount of the included value for the Wireless Dealer Demo Plan is set out in Table 1 below.

        3. You must pay for any calls that are not eligible calls.

      7. Other Wireless Dealer Demo Plan Conditions and Offers

        1. The Optus Fair Go™ Policy applies.

      8. Eligible Calls and Pricing Plans

        1. Table 1 below indicates whether particular call types are an ‘eligible call which counts towards the “Included Value” of your Wireless Dealer Demo Plan.



Table 1 – “Voice & Data Value”

Call Type

Eligibility

Charge (incl. GST)

Month Voice Value

Yes

$15

Included Data

Yes

5GB

Excess Usage – 0.15 per MB

Yes

0.15 per MB

Standard Local Voice Calls

Yes

20c

Standard National Voice Calls

Yes

20c

Connection Charge per local & National Call

No

Not available

Connection Charge per Mobile Call

Yes

45c

Standard International Voice Calls

(includes calls to national fixed or GSM mobile services that then divert/switch or re-route overseas)



No

Not available

National Video Calls

No

Not available

National Saver

No

Not available

World Saver

No

Not available

Mobile Saver

No

Not available

International Video Calls

No

Not available

Standard National and International SMS

No

Not available

Voicemail Diversions

No

Not available

Voicemail Deposit and Retrievals

No

Not available

International Roaming & Diversion

No

Not available

Premium SMS

No

Not available

Premium Video

No

Not available

Video Conferencing

No

Not available

National MMS

No

Not available

International MMS

No

Not available

Optus Zoo Browsing

No

Not available

Optus Zoo Downloads

No

Not available

966* Zoo

No

Not available

Data used whilst roaming internationally

No

Not available

Directory Assistance – 1223

No

Not available

19XX Numbers

No

Not available

13/1300 numbers

Yes

30c

124YES(937) 0r 1800

No

Not available

Insurance

No

Not available

Equipment Payments

No

Not available

True Local Usage

No

Not available

VOIP services

No

Not available

Calls to Satellite

No

Not available




      1. What happens if the service is cancelled early?

          If the service is cancelled, you will be required to pay us:

        1. any usage charges incurred up to, and including, the cancellation date; plus

        2. the sum of unpaid equipment charges owing on your mobile phone under the mobile equipment payment plan (if any).

  1. OTHER CHARGES

    1. Roaming charges

International Roaming is available by contacting us. For a complete list of international destinations, visit www.optus.com.au/roamingpartners.

Please note that where you use the service for roaming, that usage is not included in your pricing plan data allowance.

Please refer to Appendix Y (Value Added Service Features) for details of roaming charges that will apply if you use the service in an overseas location covered by the network of one of our roaming partners.


    1. Replacement Equipment

If we need to repair or replace any of the equipment that:

you have purchased from us, outside the warranty period; or you are renting from us

we may, subject to your statutory rights as a consumer, charge you the cost of the repair or replacement cost.

The replacement cost of modems used in connection with the Optus Mobile Broadband service is as follows:






Replacement Cost

Roamer USB (E353)

$60

Roamer WiFi (E586)

$96

Roamer USB (E160)

$99

Roamer USB (E169)

$199

Roamer USB (E1762)

$149

InZone

$300

PC Express/GT Max

$300



    1. Late Or Non-Payment Fees And Charges

(a) If you do not pay all amounts you owe us by the date the payment is due, we may charge you a late fee of:

Unpaid Amount

Late Fee

More than $50 but less than $100

$15 (no GST payable)

$100 or more

$15 plus 2% above the prime lending rate charged to us by our principal banker calculated at a daily rate on the unpaid amount above $100 (including any late fees already incurred).

(b) Before we charge you a late fee, we will remind you on your bill (and or otherwise) that you have not paid all amounts you owe us by the date that payment was due.


  1. If you still do not pay enough to reduce the balance of your ongoing charges below $50 (including any new usage charges) by the due date of payment of your next bill, we will charge you a late fee.




  1. If you are a small or medium business customer, and we still do not receive payment from you by the due date of payment of your next bill, we will, without further reminder, charge you the late fee again.

    1. Paper invoice fee

If we have advised you that online billing is available to you, and you choose to continue to receive a paper bill posted to you, you will be charged a paper invoice fee of $2.20. For further information, please see: www.optus.com.au/myaccount.

Existing customers will be charged a paper invoice fee of $2.20 from 1 April 2009.



    1. Payment processing fee

If you choose to use a credit, charge or debit card to pay your bill, you will be charged a payment processing fee of 1% (including GST) of the amount of your bill that you pay. This payment processing fee will be shown on your next bill. Exemptions may apply.

    1. Payments made through an Australia Post outlet

If you pay your account at an Australia Post outlet or via POSTbillpay®, you will be charged an account processing fee of $1.30.

    1. Mercantile agent recovery fee

If we engage a mercantile agent against you to recover money you owe us, we may charge you a recovery fee of 15% of the outstanding amount.

    1. Suspension fees

If we suspend the service, we may charge you a fee of $35.

    1. Change of Account Holder Fee

If we agree to let you change the name on your account by assigning your rights under this agreement we will charge you a $39.00 fee for processing this change.

    1. Replacing your Optus SIM card

We may charge you a $38.50 charge for replacing your Optus SIM card.

    1. Copy of Back Bills

If you ask us for another copy of one of your bills we may charge you $5.50 per copy.

    1. Changing your pricing plan

You may be eligible to change to another pricing plan after the first 6 months of your minimum term, depending on the eligibility requirements of the pricing plan that you want to change to and subject to our normal credit checking procedures. You will need to refer to the terms of the pricing plan you are moving to for this information.

We may charge you a fee if you move from one pricing plan to another before the end of your minimum term. The amount of the fee will depend on various factors, including the terms of your current pricing plan and the terms of the new pricing plan you are moving to. You should contact customer service for further information on the fee that may apply in your case.

If you change your data pricing plan to a new data pricing plan at any time, or renew your agreement and choose a new pricing plan, we will apply the charges set out in your new pricing plan from the date the change in your data pricing plan takes effect.



    1. Payment Dishonour Charges

  1. We may charge you a dishonour fee of $22 if your payment by direct debit is dishonoured by your nominated financial institution or credit provider.

  2. We may also charge you a dishonour fee of $22 if you pay us by cheque and the payment is dishonoured by your financial institution.

  3. This fee is in addition to any fees that your financial institution or credit provider may charge you.

    1. Equipment Delivery Fee

A $9.95 modem delivery fee may apply for delivery of mobile broadband modems and equipment, purchased by you. We will not charge you the delivery fee if we are replacing or repairing the modem under warranty or if you are purchasing it from a store.

    1. Short Message Service Charges

Using the Optus Supplied Software, you may be able to send a message via the Short Messaging Service. For SMS messages sent to Australia GSM mobiles, each message will be charged at $0.25 and each message is a maximum of 160 characters.

  1. SPECIALS

The following specials apply to the service. We may also offer other specials and if the terms of that special are not set out below you will be advised of these separately, for example, in promotional material relating to the special.

    1. Optus ‘yes’ Rewards


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