Capability 1C1 Great Western Railway (gwr) Defining Learning Outcomes

Management Training & Development Ltd (MTD Training) have been trading from 2001 and since then we worked with over 3,800 clients and have trained in excess of 120,000 managers.

These clients include both public and private sector and include the likes of Virgin Atlantic, XEROX, Waitrose, Great Western Railway, National Housing Foundation and Lambeth Council.

MTD Training specialise in tailor made programmes using a blended approach to management development which includes classroom based courses, webinars, coaching, elearning, action learning sets, psychometric tests, 360 feedback and ongoing projects.

MTD work with the ILM and CMI who validate our programmes and courses. We also hold the IS0 9001 quality mark for the quality of our courses.

Our main USP is that we focus on providing real world, practical techniques and solutions that your team leaders and managers can use in the real world. This is achieved through supplying cohesive, ongoing programmes that are focused on taking action back at work supported by blended learning solutions to help embed the learning.

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  Stakeholder Meetings – met with GWR senior stakeholders to identify what excellence looks like for GWR managers in terms of skills, behaviours and attitude to shape the course outcomes.
  
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  L&D Team – MTD worked with GWR L&D to understand GWR culture, management population, previous training, style needed.
  
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  Benchmarking – based on GWR’s leadership framework we conducted 360-degree feedback to benchmark managers and identify training needs to achieve learning outcomes
  
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  Leadership Forums – we ran 3-hour forums (Appendix 1 Attachment) for managers to get their buy-in, breaking down the leadership framework into scenarios and situations where managers needed help.
  
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  Subject Matter Experts – we worked with GWR experts to create case studies and materials
  
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  Job Descriptions – reviewed managers’ objectives and responsibilities to understand their needs
  
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  Values – linked GWR values to learning outcomes to help them become a way of life for leaders
  
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  Other Suppliers – collaborated with other suppliers running programmes within GWR to ensure training coherence. This included suppliers running the executive leadership programme and customer experience programme. We created a consistent terminology, programme branding and linkages between programmes
  

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  Managers’ 360-degree feedback report – detailing strengths and areas of development against the outcomes
  
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  DISC profiling for each manager before the course
  
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  Pre-programme one-on-one coaching using 360 and DISC results to create action plans
  
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  4 face-to-face workshops for every manager based on learning outcomes
  
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  4 x e-learning refresher sessions with assessments to embed the learning and prove transfer of learning
  
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  4 action learning sets for each manager
  
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  Created a GWR leadership academy app for their tablets and LMS – to embed the learning at work (50 management videos, checklists, audios). This will be used as a legacy asset long into the future.
  

Weekly email management tips & email/phone support to help after each workshop and ongoing